About this website

I have been a working business analyst for nearly 40 years. During that time, I have been involved in a wide portfolio of projects. In recent years, the majority of my projects have been focused on obtaining information about clients and transferring that information into various systems. All of this work has been in highly-regulated organizations.

Along the way, I learned more about my craft and have arrived at specific conclusions about how to identify, document, and manage the requirements for those projects. Throughout my career, I have benefitted from the knowledge shared with me by mentors, colleagues, and other business analysts. Technology now allows me to pay it forward by sharing my knowledge with a very wide audience. Making this website is also enabling me to organize my knowledge.

Questions answered

Navigating this site

This site is best viewed on either a tablet or a computer.

The menu above can be used to navigate this site. The main topics are shown on the menu. If there is a drop down icon (looks like a downward pointing triangle), then you may hover over the title to see additional topics.

Utilisateurs français

Ce site est rédigé en français et en anglais. En haut de ces pages où une version française est préparée, il y aura une petite icône de drapeau Québequois à côté des mots «Also available». La sélection de cette icône chargera la version française de la page. Vous serez en mesure de naviguer entièrement sur le site en français.

Flavelle Ballem
Toronto, Ontario, Canada
March 2021


Definition Rules

This is the main article for definitions in English


Calculation Rules

This is the main article for calculation rules in English.


Business Processes

This is the main article about business processes in English.


Systems Processes

This is the main article about systems processes in English.